What You'll Do:

• Drive Consumer Engagement: Manage high-volume inbound and outbound calls, utilizing negotiation tactics to establish fair payment plans
• Maintain Accurate Records: Document all communications and account activities across multiple digital channels
• Resolve Issues: Investigate billing discrepancies and resolve disputes
• Collaborate for Success: Contribute to a dynamic call center culture by joining a team that's constantly finding new ways to help consumers achieve financial stability
• Master Multi-System Navigation: Toggle between various software platforms and screens to provide real-time updates and efficient service

Who You Are:

• An Exceptional Communicator: You possess excellent verbal and written communication skills
• Tech-Savvy & Multitasking Pro: You're comfortable navigating multiple systems and screens simultaneously in a fast-paced environment
• Solution-Oriented: You look past the surface of a "no" to find a "how."
• Results-Driven: You're a goal-oriented self-starter with a competitive mindset and a drive to succeed
• Resilient & Composed: You remain calm under pressure, handle rejection with grace, and maintain a professional demeanor in challenging situations
• Meticulously Organized: You have an eye for detail and the ability to manage your time and tasks efficiently
• Positive & Adaptable: You bring a strong work ethic to the team and can pivot easily as priorities change

Why You'll Stay:

• Work-Life Balance: Enjoy a consistent Monday–Friday schedule with no weekends required
• Competitive Culture: Thrive in a supportive team environment that rewards your "win" while maintaining a collaborative spirit
• Recognition & Rewards: Participate in fun monthly contests, performance-based incentives, and team-building events
• Comprehensive Benefits: Access a full package including Medical, Dental, and Vision insurance, along with a 401(k) plan
• Generous Time Off: Recharge with paid vacation and personal time off (PTO)
• Career Pathing: Build a long-term career with opportunities for growth within the collections and Fintech industry

Qualifications & Experience:

• Needed: High school diploma or GED, and a high sense of ownership, resilience, and dependability
• Preferred: Experience in 3rd-party collections
• Encouraged to Apply: Candidates with strong backgrounds in Customer Service or Sales who are looking to transition their skills

21 - 24 USD