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Email Support Specialist, Full Time



Customer Service
Lenexa, KS, USA
Posted on Saturday, May 13, 2023
Why TrueAccord?
TrueAccord, a wholly owned subsidiary of TrueML, is a category-defining company. We combine machine learning with a human-based approach to transform debt resolution and to get people on the path towards financial health. Every year, more than 70 million Americans have negative experiences dealing with debt. We are changing this by providing personalized digital experiences that guide lenders and consumers through this challenging financial process.
With a world-class leadership team, passionate team members, and proprietary predictive models trained on years worth of transactional data, TrueAccord is well-positioned to deliver on a huge opportunity: helping millions of consumers to regain and keep their financial footing while lowering the cost of doing business for creditors across many industries.
As an Email Support Specialist at TrueAccord, you will play a critical part responding to customer emails to help them negotiate a path to financial recovery. We empower you to be quality-focused, and to provide the best response possible that is empathetic but also drives towards a solution for our customers. You will play a pivotal role in realizing our mission to take negative experiences out of debt collection forever. Join us in our dynamic call center and be a part of the solution!
Current Available Full Time Shift:
M-F 10:30am to 7:00pm with an 8am to 12pm shift every other Saturday.
Office Location:
16011 College Blvd Suite 130, Lenexa, KS 66219. **This is an in-office role.
Starts at $14 per hour + bonus structure
Benefits We Offer:
*** Full medical, dental, and vision
*** 401k with contribution matching
*** Monthly performance bonuses
*** 20 days of PTO, 9 paid holidays
*** Short + long term disability, company paid life insurance
*** Family-friendly maternity and paternity leave
*** A fun office environment, complete with free snacks, coffee, and even movie streaming!
*** Ergonomic seating and new under-desk treadmills
*** Career Ladders Program for internal growth and promotions
*** Raffles
*** Employee assistance program (EAP) via Claremont. Get free short-term counseling for mental health, free + discounted legal consultations, free financial consultations, access to work/life consultants, and more!
*** Wellness Coach for you and 5 family members. Wellness Coach gives all TrueML employees access to 3000+ on-demand sessions about meditations, fitness, nutrition, and more!
*** PerkSpot discount program. PerkSpot offers exclusive discounts to 900+ merchants nationwide, and has exclusive discounts up to 60% on hotels worldwide.
*** Paid time off to do volunteer work in your community

What You'll Do:

  • Provide exceptional customer service
  • Guide and motivate customers through the collections process
  • Manage inbound repayment inquiries from consumers and debt consolidators via email
  • Communicate with customers to establish payment solutions and resolve account inquiries
  • Meet key performance indicators as outlined by management
  • Meet expected quality and compliance standards

What We're Looking For:

  • Attention to detail and critical thinking
  • Professional communication and interpersonal skills
  • Demonstrated skill in problem-solving, negotiating, and resolving conflicts
  • Commitment to providing best in class customer service
  • Ability to work in fast-paced and changing environment
  • Experience with email
  • Self-motivation

Bonus Points:

  • Customer email support experience
  • Experience using Mac computers and navigating multiple software applications
Our Dedication to Diversity & Inclusion
TrueML and TrueAccord are equal opportunity employers. We promote, value, and thrive with a diverse & inclusive team. Different perspectives contribute to better solutions and this makes us stronger every day. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are a dynamic group of people who are subject matter experts with a passion for change. Our teams are crafting solutions to big problems every day. If you’re looking for an opportunity to do impactful work, join TrueAccord and make a difference.
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