General information
Job Title
Account Manager
City
Miami
Country
United States
Division
Commercial
Department
Sales North America
Account Manager
Thought Machine
Sales & Business Development
Miami, FL, USA
Posted on Tuesday, August 20, 2024
Description
Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking and built core and payments technology which runs natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.
We have grown rapidly in the past few years – growing our team to more than 500 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase, Standard Chartered, and more.
We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the most generous employee share package in the industry. We've been named AltFi's B2B Fintech of the Year, placed in the FinTech50, and named one of Europe’s fastest-growing companies by the Financial Times in 2023.
Thought Machine is seeking an account manager to lead strategic engagements with our fintech clients across the US and LATAM region. This pivotal role involves driving existing accounts forward, identifying new opportunities within client organisations, and cultivating relationships across executive teams, programme management, procurement, legal, and compliance functions.
Duties
- Develop and execute annual account plans aligned with Thought Machine and client strategic priorities, ensuring stakeholder buy-in and adapting plans as needed.
- Establish and nurture trusted advisor relationships with key account business, technology and operations stakeholders and executive sponsors, serving as the primary point of contact between the client and Thought Machine.
- Collaborate closely with internal teams to ensure exceptional client satisfaction and successful project delivery.
- Provide clear and regular updates on initiative progress to both internal and external stakeholders.
- Monitor and analyse client product usage, forecast key account metrics, and drive net new revenue growth through proactive account management.
- Coordinate with the bank’s delivery partners to consistently exceed service expectations.
- Assist clients in crafting internal and external communications, including system demonstrations, presentations, workshops, and business case development.
Requirements
Essential
- Fluent in English and Spanish
- 3+ years of experience in Account Management within financial technology or consultancy, specialising in managing complex engagements with fintechs
- Proven track record in enhancing client engagement, driving revenue growth, and identifying new opportunities within existing accounts.
- Strong ability to build and maintain deep client relationships, including experience managing high-level stakeholders up to executive level.
- Comprehensive understanding of banking organisations, their cultures, markets, and operational dynamics.
- Previous involvement in technology transformation projects within financial institutions, coupled with experience in relationship or account management.
- Familiarity with Vault Core technology and associated concepts to effectively engage with clients.
- Knowledge of financial products and key business metrics within banking (e.g., cost-income ratios, net interest margin).
- Experience managing multiple projects simultaneously with meticulous attention to detail.
- Excellent negotiation, verbal, and written communication skills.
Desirable
- Experience working in a global scale-up environment.
- Previous experience selling payment products to financial services companies.
Traits we value
- Bright and enthusiastic people: We seek individuals who bring energy and a positive outlook to their work and inspire teams and clients alike.
- Ambitious and hardworking: We value proactive team members who are driven to achieve and exceed expectations, have a strong work ethic, and focus on results.
- Future leaders: Whether you're starting out or experienced, we seek individuals who aspire to become our next CRO or regional sales leader.
Benefits
- Highly competitive salary
- Healthcare, vision and dental
- 25 days holiday
- Unlimited paid safe and sick time
- 401K matching (up to 7%)
- $750 per year flexible spend benefit
- Share options
- Commuter Pass
- Flexible Spending Account (FSA)
- Life and long-term disability insurance
- All the latest tech you need
- A talented and experienced team as your colleagues
- An environment where we encourage learning and progress
Thought Machine is committed to making a measurable positive impact on people's everyday lives. We are an equal-opportunity employer and value diversity at our company. We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.