Thought Machine’s mission is bold – to properly and permanently rid the world’s banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology, which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.

We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore and Sydney. We have raised more than $500m in funding and are now valued at $2.7bn. Our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more.

We have created a culture enabling our team to produce the best work in the industry, ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Global Finance Magazine named us one of the world’s most innovative fintechs, and the Financial Times recognised us as one of Europe’s fastest-growing companies in 2023.

Thought Machine is looking for a Global Head of Account Management who will report to the Chief Revenue Officer at Thought Machine. They will be accountable for driving revenue growth and expanding client relationships at all Thought Machine clients across all regions. Thought Machine’s clients span from large Tier 1-2 banks to Fintechs across 20+ countries.

The role will be responsible for growing and maturing Thought Machine’s account management function. They will need to work cross-functionally in a collaborative manner with Thought Machine’s Client Services, Partnerships, Engineering and Product Management teams to ensure our clients' success.

Duties

• Strategic account management: Develop and execute strategies for managing key client accounts globally, including defining account plans, identifying growth opportunities, and mitigating risks.
• Customer relationship management: Build strong, long-term relationships with key stakeholders within client organisations, including C-suite executives and bank line of business heads, to understand their needs and align Thought Machine’s solutions accordingly.
• Increase licence revenue: Drive licence revenue growth by identifying additional use cases and leveraging a deep understanding of their business objectives and pain points.
• Increase services and support revenue: Drive client services revenue growth at key strategic clients and sell support offerings where relevant.
• Renewals and retention: Lead efforts to ensure positive licence renewals and client retention by proactively addressing issues, providing exceptional customer support, and demonstrating the value of the Thought Machine solution. The role will be accountable for all renewals globally.
• Team leadership and development: Recruit, train, and manage a high-performing global account management team, providing guidance, coaching, and support to help them achieve their targets and professional growth.
• Metrics and reporting: Support the Chief Revenue Officer in defining key performance indicators (KPIs) and metrics to measure the effectiveness of account management efforts. They must regularly track progress against targets and provide insightful reports to senior leadership.
• Market and competitive analysis: Stay informed about industry trends, market dynamics, and competitor activities to identify opportunities and threats and adjust account management strategies accordingly.
• Continuous operational improvement: Implement processes and initiatives to continuously improve the effectiveness and efficiency of the account management function, such as implementing new processes or methodologies, streamlining workflows, or optimising resource allocation.