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Customer Support Specialist



Customer Service
Budapest, Hungary
Posted on Wednesday, May 15, 2024
Supercharge is growing and nourishing a new team to help us expand our service offering with enhanced support services, and outstanding customer support. We’re looking for players who’d love to take part in laying down the foundations of a great support organisation. As a Customer Support Specialist, you will have the opportunity to kickstart your career in the customer support field and develop essential skills in providing excellent customer service. You will work closely with senior team members and receive guidance to providing software support within a business to business setting, address inquiries, and resolve issues. This role requires strong communication skills, a willingness to learn, and a customer-centric approach.

Your day to day will include...

  • Responding to customer inquiries through various channels, such as phone, email, or chat, in a friendly and professional manner
  • Assisting customers by answering their questions, providing information, and guiding them through the support process
  • Troubleshooting and resolving technical and business operation issues within a broad and interesting domain
  • Collaborating with senior support staff to investigate problems, identify root causes, and provide appropriate solutions
  • Seeking guidance when needed and following established escalation procedures
  • Striving to meet customer satisfaction goals and key performance indicators (KPIs)
  • Maintaining a positive and helpful attitude during customer interactions, ensuring that customers feel valued and supported throughout their journey
  • Assisting in maintaining the customer service knowledge base
  • Actively participating in training sessions and workshops to enhance your skills in customer support

We’d love to meet someone who has...

  • No prior experience required, but previous customer service experience is a big plus
  • Excellent verbal and written communication skills in English
  • Ability to work on rotational shifts, including nights, weekends and holidays
  • Strong problem-solving abilities and a willingness to learn
  • Empathy and patience when dealing with customers
  • Ability to multitask and manage time effectively
  • Familiarity with using basic computer applications and a willingness to learn new software tools
  • Ability to work collaboratively in a team environment
  • Flexibility to adapt to changing priorities and work in a fast-paced environment
  • Strong organisational and documentation skills

What’s in it for you?

  • A team of 200 on a mission to create awesome digital products
  • Supercharger Skill Trainings, Inhouse Training portfolio, Conference & Training Sponsorship
  • High-impact international projects from around the world
  • Company MacBook, Library, Personal Equipment budget, Healthcare
  • A great community therefore an awesome company culture!
  • Cool office in the heart of Budapest
About our Budapest office
Budapest is where it all started for Supercharge - this is our headquarters and the beating heart of our company. We have local offices in several countries, but this is where the real magic happens. A buzzing, vibrant space filled with talented individuals dreaming up and delivering amazing products for our clients. This Office of the Year award-winning space is home to our legendary after-work events, and as located in the heart of the city, putting us just steps away from some of the best restaurants, cafes, and bars around.