Scratch's mission is to build a loan repayment platform to change the way consumers experience debt. Most of us take on debt to help us get ahead, or in many cases, to not fall behind. But for most of us—despite its necessity—once we have debt, it doesn't play a healthy role in our lives. It can be hard to understand, difficult to manage, and unaccommodating to changes in our lives.

This is why we started Scratch. We wanted to reinvent the loan servicing industry, well—from scratch. We wanted to create a world where debt plays a healthier and less taxing role in more people's lives. By bringing world-class product and technical thinking to a multi-trillion industry that hasn't seen innovation in well over two decades, Scratch's platform empowers borrowers to have greater control, visibility and flexibility over their financial health, removing the traditional loan servicer from the equation altogether and bringing borrowers closer to their lenders.

Our team is rapidly growing and comes from diverse backgrounds including Dropbox, Pinterest, Prosper, Bloomberg and Ripple. Our office is based in San Francisco.

With a rapidly growing community of lenders and borrowers, we think it's time the world knows there's a better way to pay back their loans. We'd love for you to join in our mission and help play a role in changing the way we experience debt for the better!

We’re looking for someone to own the day-to-day operations of our growing Borrower Support Team. You’ll be responsible for ensuring that our internal and external support team is offering a high quality customer experience through well designed systems and workflows. You will proactively be evolving our policies and procedures in service of quality and ease. You’re a great communicator and can tackle big challenges. You care about the development of your team and are able to manage a team with differing skills and levels. You’ll talk to our current and potential clients (lenders and loan buyers) about our support and collections efforts and you’ll present support metrics and team health to the Executive Team.