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Content Strategist



San Francisco, CA, USA
Posted on Wednesday, November 2, 2022
About the role
Scratch is looking for a dedicated Content Strategist to join our product design team. As part of the product team you will have direct influence and impact on our products and design direction. Additionally, you will help to develop content that positions Scratch as a thought leader in the lending space through insightful, detailed and useful content for our portfolio of products and services and our marketing efforts. You will develop a keen understanding of our users and use those insights to guide our product vision, partnering closely with product, design and go-to-market functions. As an early member of the design team, you will also have significant ownership over content at Scratch.

In this role, you will:

  • Lead the end-to-end content strategy process from ideation to execution across multiple projects
  • Develop the tone and style of the Scratch brand
  • Generate content that educates users, employing best practices and builds on a consistent user experience
  • Create content that establishes Scratch's loan repayment thought leadership amongst lenders
  • Interface with Product leadership to define and guide our product visionEvangelize content standards and guidelines

We'd love to hear from you if you have:

  • You are passionate about our mission of changing the way people experience debt for the better
  • You are a natural born collaborator, with designers and cross-functional partners
  • You’re an excellent writer that takes pride in your craft and enjoys sweating the details
  • You’re a self-starter who can make progress in the face of ambiguity
  • You’re excited by the thought of converting complex systemic problems into easy to use solutions
  • You are energized about working in a fast-paced startup environment and are flexible when it comes to adapting to change
  • You are a strong communicator and facilitator that enjoys taking ideas and inputs from many stakeholders and synthesizing them into beautiful products and services
  • You are humble and open to the idea that good ideas can come from anywhere
  • You have a problem-solving mindset with a can-do attitude and you’re willing to dig in and do the hard work first.
  • You have at least 2 years experience
We want you!
If you made it this far, chances are you’re as excited about working to change how people experience debt as we are—and we love that. Please apply even if you’re unsure about whether you meet every single requirement in this posting. Scratch is looking for smart, intellectually curious people who are invested in our mission, not just those who can “check all the boxes”.
About Scratch
Scratch's mission is to build a repayment platform to change the way consumers experience debt. Most of us take on debt to help us get ahead, or in many cases, to not fall behind. But for most of us—despite its necessity—once we have debt, it doesn't play a healthy role in our lives. It can be hard to understand, difficult to manage, and unaccommodating to changes in our lives.
This is why we started Scratch. We wanted to reinvent the loan servicing industry, well—from scratch. We wanted to create a world where debt plays a healthier and less taxing role in more people's lives. By bringing world-class product and technical thinking to a multi-trillion industry that hasn't seen innovation in well over two decades, Scratch's platform empowers borrowers to have greater control, visibility and flexibility over their financial health, removing the traditional loan servicer from the equation altogether and bringing borrowers closer to their lenders.
Our team is rapidly growing and comes from diverse backgrounds including Dropbox, Pinterest, Prosper, Bloomberg and Ripple. Our office is based in San Francisco.
With a rapidly growing community of lenders and borrowers, we think it's time the world knows there's a better way to pay back their loans. We'd love for you to join in our mission and help play a role in changing the way we experience debt for the better!
Benefits we Provide:
Health insurance: We cover 99% of your healthcare premiums and 70% of your dependent’s premiums and offer competitive medical, dental, and vision insurance plans.
Learning and development stipend: We offer a $1,500 per year stipend for your personal career development!
Wellness benefit: We’re proud to provide employees a $100/month pre-tax credit towards any gym or fitness program.
Catered lunches and snacks: We have high-quality catered lunches every day and well-stocked kitchens.
Generous PTO (including your birthday!), sick leave, and parental leave
401k program: We offer a 401k program!
Additional benefits: We offer each employee the opportunity to enroll in pre-tax benefits, such as commuter benefits and an FSA account.