What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it’s going (and growing)

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

About the role

The part-time Onsite Manager (OSM) lives onsite at the property listed below and essentially acts as the eyes and ears of the building, reporting to the Property Manager, so quality communication is paramount to success in this position. This person will have regular responsibilities of maintaining the property’s common areas and walkways (light landscaping like pulling weeds, sweeping, picking up trash, or washing concrete as needed), as well as minor property repairs (such as changing out locks, changing light bulbs, installing lockboxes). Given that the part-time OSM lives onsite, they will act as the first responder to emergency issues at the building. They will also regularly interact and communicate with residents regarding items such as scheduling repairs, assisting with access to the units for repairs, emergencies, inspections, or any other visit needed. In these interactions, the part-time OSM is expected to provide outstanding customer service and log any issues reported by residents to be communicated back to the Property Manager.

The part-time Onsite Manager’s independent work at this property is vital to accomplishing the goals of the building’s owner, Property Manager, and residents. Estimated 20 hours per week commitment on a part-time basis.

Responsibilities

• Weekly upkeep of the exterior walkways and common areas, including removing all litter and debris from the building grounds, city sidewalks, gutters and general marketing perimeter surrounding the building
• Cleaning laundry rooms, mailbox areas, and pool areas, as applicable
• Assist with leasing units by placing keys in lockboxes for self-showings, hosting open houses as requested, and performing in-person showings as needed
• Assist with inspections of units, including but not limited to: Rent Ready, Move-In, Initial Move-Out, Move-Out, City and County Required, and Preventative Maintenance
• Respond to emergency on-call issues including taking phone calls, contacting vendors, taking photos, writing preliminary incident reports, and reporting incidents to and following up with the Property Manager
• Assist with touch up cleaning of vacant units between residents
• Check and replace or request replacement of exterior lighting
• Clean trash and recycling areas weekly. Break down oversized boxes, small furniture, and compact trash bin contents, as needed
• Monitor trash and recycling to ensure scheduled pick-ups occur. Champion city recycling requirements where applicable
• Perform minor work orders, such as changing light bulbs, sweeping/washing walkways, changing locks, and cleaning of units as needed
• Ensures that storage areas always remain locked when not in use and that all occupied storage units are income-bearing
• Light landscape work including, but not limited to, pulling weeds, watering planters and raking leaves. Must be able to use a blower, shovel, and other equipment, as needed
• Deliver resident communication and legal documents as required and within local, state, and federal regulations
• Monitor parking spaces, issue citations, and request tow of cars that are improperly parked, abandoned, or in spaces assigned to another resident. Additionally, audit that all income-bearing parking spaces are only used by persons with parking agreements for that space
• Appear before rent boards and at city compliance-related meetings as necessary
• Perform other duties as required
• Serve as a company representative in eviction-related court hearings when required. This includes in-person appearances for contested cases, appeals, or by court or legal request to support case resolution and clarify property management actions

Qualifications

• Must own smartphone and possess adequate skills to manage tasks and reports through mobile applications
• Must be able to pass a criminal background check and drug screen
• Must be able to work at varying times, including evening and weekends hours and be available for on-call status
• Strong written and verbal communication skills with all stakeholders
• Strong customer service skills
• Past experience with light handyman work, such as changing locks, troubleshooting issues, sweeping, mopping, general cleaning, changing light bulbs, using power tools, general tools, and touch up painting as needed

Working Conditions

• Both indoor and outdoor work in all types of weather
• May be required to stand for several hours at a time, to climb up stairs several times a day, and to lift a minimum of 30 pounds

Property Location

240 Athol Ave, Oakland, CA 94606

Travel required

[5%] Possible court appearances for eviction proceedings

Compensation

$16.90 - $20.00 hourly plus. In addition, a 33% rental discount offered as part of the compensation package.

Compensation may be adjusted based on experience, skills, and interview performance.

Pay Transparency

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

Competitive & Unique Benefits Package

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance, and more
• Wellness and home office/cell phone subsidies

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Commitment to Equal Employment Opportunity

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

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