Vendor Specialist

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We’re looking for a Vendor Specialist to take our partner delivery network for outsourced business to the next level. You'll collaborate with our global partners and internal clients to create solutions that optimise the commercial performance of each account.

Up for the challenge? Let’s get in touch.

What you'll be doing

• Driving operational excellence across the global BPO network, partnering with internal clients to positively impact customer experience
• Assuring delivery of customer satisfaction in line with quality and efficiency parameters
• Helping to identify, build, and implement processes and standards for delivery through the global network
• Demonstrating excellent business analytics to perform root-cause analysis
• Preparing detailed reports and metrics
• Managing billing operations, including projected headcount tracking, supporting service credit mechanism purchase order management, invoice reconciliation, and timely invoice submission
• Overseeing vendor roster management, including ensuring access for new joiners, coordinating transitions, supporting new team launches, and managing team closures
• Maintaining high activity and task resolution within Jira
• Monitoring request flow and priorities to ensure adherence to SLA targets and prevent breaches

What you'll need

• 1+ years of vendor or client management experience with a proven track record of success
• Fluency in English
• A bachelor’s degree or equivalent work experience
• A great technical and analytical aptitude
• Excellent communication, reading comprehension, and writing skills
• Self-motivation and the ability to work in a fast-paced, evolving environment
• Excellent skills in Google Sheets or equivalent
• The ability to handle multiple priorities and meet deadlines in stressful situations
• The ability to operate effectively in a service desk environment, with a focus on responsiveness and timely resolution
• To be willing to travel internationally, when required

Nice to have

• Experience in vendor management
• Prior experience with contract and invoicing processes
• Experience with AppSheet, AppScript, or Jira automation
• Experience managing CRM workflows in Jira

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.

• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice