Operations Manager (Process)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 65+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

At Revolut, Operations means problem-solving at scale. Our team tackles the company’s toughest challenges with speed, precision, and creativity. They design systems that unlock efficiency and power global growth.

We're looking for a Senior Process Operations Manager to lead the strategy and execution of our Legal department's operations. Reporting directly to the Deputy General Counsel and General Counsel, you'll directly impact our ability to scale, innovate, and provide world-class legal services to the business.

Watch this video from our team members about what goes into being a Strategy & Operations Manager at Revolut.

Up to shape what's next in finance? Let’s get in touch.

What you’ll be doing

• Leading, mentoring, and developing a team of Operations Managers and Data Analysts to deliver scalable, data-driven solutions and efficiencies for our Legal department
• Designing and optimising legal processes, including contract management, litigation, intellectual property, and regulatory compliance, ensuring they're efficient, scalable, and data-driven
• Implementing and managing legal technology solutions to automate workflows, improve collaboration, and enhance overall efficiency
• Developing and maintaining key performance indicators (KPIs) and dashboards to track Legal's performance, providing actionable insights to leadership
• Managing Legal's budget and external spend, working with external counsel and vendors to ensure cost-effectiveness and quality of advice
• Overseeing key legal projects across the company to ensure successful project management

What you'll need

• 7+ years of experience in legal operations, law firm management, or a similar operations role within a fast-paced, high-growth environment
• Hands-on experience with SQL and Jira
• Experience leading and developing a team of operations or analytics professionals
• A proven track record of using a data-driven approach to solve complex business problems and improve operational efficiency
• Exceptional project management skills with the ability to lead and deliver complex, cross-functional projects
• Excellent communication, negotiation, and interpersonal skills, with the ability to influence and build consensus with stakeholders at all levels
• A proactive attitude and the ability to thrive in a high-performance environment
• The ability to break down complex problems into smaller, achievable tasks

Nice to have

• A law degree (JD) or a master's degree in a relevant field
• Experience with legal technology solutions, such as e-billing, contract management, and matter management systems
• Experience in a high-growth tech company or highly regulated industry (e.g., finance, fintech)

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.

• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice