Team Lead (FinCrime Core)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe. These special agents work directly with customers to resolve issues and flag potential concerns. Using cutting-edge technology, we aim to prevent financial crime in a way the financial world hasn’t seen so far.

We’re looking for a super-skilled Team Lead to make sure our Analysts are operating at the best quality performance. A solution-oriented individual who’ll handle customer and agent issues and look to resolve them quickly and efficiently.

If you’re ready to stop providing a service and join us in delivering wow to our customers, let’s get in touch.

What you'll be doing

• Managing a team of 10–15 FinCrime Analysts
• Monitoring daily performance to ensure productivity and quality
• Ensuring adherence to SLA expectations
• Conducting regular 1:1s, team meetings, and performance reviews
• Improving processes and procedures through continuous challenge
• Raising awareness of unusual trends in performance
• Taking ownership of complex issues and driving resolution while supporting team leadership
• Acting as a point of contact for law enforcement agencies in ongoing criminal investigations that commenced from a submitted SAR

What you'll need

• Fluency in English
• 1+ years of experience managing a team of 5+ FTEs
• The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines
• The ability to communicate positively, clearly, and effectively with internal teams, outside counsel, and regulators
• Demonstrated sound judgement in decision-making

Nice to have

• Practical knowledge of SQL
• A solid understanding of the interplay between legal and business risk
• Relevant experience in AML/compliance or card disputes
• Familiarity with AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.)

Compensation range

• Vilnius: €2,800 - €4,300 gross monthly*
• Lithuania: €2,800 - €4,300 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.

• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice