Chief Operations Officer

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Revolut Australia is looking for a highly experienced and strategic Chief Operations Officer (COO) to lead and optimise our core operational functions, ensuring efficiency, scalability, and alignment with our overall business objectives.

Stepping into this leadership role, you'll oversee 4 key areas: outsourcing, banking and payment operations, technology (including info sec and cyber), and data, driving innovation and excellence within each domain.

You'll be a key member of our executive team, reporting directly to the CEO, and will play a pivotal role in shaping the future of our operations. We're looking for a leader with a solid track record in building and scaling operations, particularly within the fintech or financial services sector.

If you have a global mindset and expertise managing international teams, come be part of the future of finance.

What you'll be doing

• Overseeing banking operations, technology strategy and implementation, data management and analytics, and complaints
• Developing and executing a comprehensive outsourcing strategy that's compliant with relevant regulations and data security standards
• Identifying and managing relationships with external vendors across various operational functions
• Negotiating contracts, monitoring performance, and ensuring service level agreements (SLAs) are met or exceeded
• Leading all operational aspects of Revolut Australia's banking services and payment features, such as account opening, transaction processing, and lending operations
• Managing relationships with banking partners, regulatory bodies (APRA), payment gateways, and other relevant financial service providers
• Implementing robust controls and monitoring activities to mitigate potential risks, including fraud and security related to payment transactions
• Ensuring compliance with KYC/AML regulations and payment industry standards (e.g., PCI DSS)
• Leading and developing banking and payment operations teams
• Driving digital transformation initiatives within the operations function, leveraging technology to streamline processes and improve efficiency
• Ensuring appropriate information security and cyber-security controls are in place and effective
• Overseeing the collection, storage, and analysis of operational data to identify trends, insights, and areas for improvement
• Establishing key performance indicators (KPIs) and dashboards to monitor operational performance and identify areas for optimisation
• Ensuring compliance with data privacy regulations (e.g., the Privacy Act 1988 in Australia) and data security best practices.
• Leading, driving, and optimising complaint handling excellence and customer care for Revolut Australia's operations

What you'll need

• A bachelor's degree in business administration, finance, operations management, technology, or a related field
• 10+ years of progressive leadership experience in operations, with a significant focus on outsourcing, banking and payment operations, technology, and data
• A proven track record of developing and implementing a comprehensive data management strategy to ensure data accuracy, integrity, and accessibility for decision-making
• Experience developing and implementing operational strategies that drive efficiency and growth, ideally within fintech or financial services
• A deep understanding of banking and payment processing regulations and best practices in Australia, with exposure to international markets
• Knowledge of technology infrastructure, software systems, and data management principles, including ERP systems and cloud technologies
• Experience managing and negotiating contracts with external vendors and service providers, including international outsourcing arrangements
• Excellent analytical, problem-solving, and decision-making skills, with a data-driven approach
• Impeccable communication, interpersonal, and presentation skills, with the ability to influence and collaborate effectively across our global workplace
• Experience working in a fast-paced, dynamic environment, ideally with exposure to rapid growth and scaling

Nice to have

• A master's degree
• Familiarity with the Australian business environment and regulatory landscape

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.

• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice