People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe. Those ninjas work directly with customers to resolve issues and flag potential concerns. Using cutting edge technology, we aim to prevent financial crime in a way the banking world hasn’t seen so far.

We’re looking for a super skilled Team Lead to make sure our Analysts are operating at the best quality performance. A solution-oriented individual who will handle customer and agent issues and look to resolve them. If you’re ready to stop providing a service and join us in delivering WOW to our customers instead – let’s get in touch.

What you’ll be doing

Managing a team of 10-15 FinCrime Analysts
Managing the daily performance of employees, ensuring adherence to SLA expectations (e.g. productivity & quality)
Conducting regular one to ones, team meetings and performance reviews.
Challenging processes and procedure, in the context of continuous improvement
Raising awareness of unusual trends in performance, team, attitude and other management parameters
Seeking to go above and beyond the role by taking ownership of difficult problems, seeking to resolve ongoing issues, and being a leader in the workplace
Acting as a point of contact for the law enforcement agencies in the ongoing criminal investigations that commenced from the submitted SAR

What you'll need

Fluency in English and Spanish
Excellent communication and writing skills
1+ years of experience managing a team of 5+ FTEs
To have relevant experience in AML, Compliance, Card Disputes or Transaction Monitoring
To be familiar with AML and sanctions regulations (JMLSG, ML regulations, OFAC, POCA, etc.)
To have a solid understanding of the interplay between legal and business risk
To have practical knowledge of SQL
The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines
To know how to communicate positively, clearly, and effectively with members of various internal teams, outside counsel, and regulators
To be someone who demonstrates sound judgement
To be able to work from the Mexico City office

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.

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