Fincrime Analyst (Account Protection)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe. Those ninjas work directly with customers to resolve issues and flag potential concerns. Using cutting edge technology, we aim to prevent financial crime in a way the banking world hasn’t seen so far.

FinCrime Analysts are the key people to ensure we’ve got it under control, working with the Revolut Compliance team. It’s only for the most responsible, conscientious, brave individuals. The ones who aren’t afraid of the challenges of the complex financial world.

The Cybersecurity team focuses on victims of fraud, conducting a thorough investigation and acting on various fronts to ensure that all aspects of the case are covered — from securing the account, refunding the customer for their loss, or chasing their stolen funds. But beware… some of these may be fraudsters disguised as victims, and it will be your job to spot them as well.

We’re a global fintech, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.

What you’ll be doing

• Detecting and reporting suspicious activity including the predicate offences to money laundering and terrorist financing
• Identifying and analysing alerts generated by the monitoring system in order to identify potentially suspicious activity
• Escalating any red flags and potential risks to the escalation team
• Driving various projects to improve processes and procedures within the team
• Assessing cases of account takeover, authorised push payment, and first party fraud or mules
• Contacting external partners in order to try and recover victim’s funds
• Deciding on the refund eligibility for each customer
• Handling sensitive or confidential information

What you'll need

• Fluency in English and Spanish
• Excellent communication and writing skills
• 1+ years of experience in financial crime
• The ability to multitask, work well under pressure, and within tight time frames
• A willingness to work different shifts
• The ability to work together with multiple compliance teams in a dynamic, international environment
• To be able to work from the Mexico City office

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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