Support Specialist (Fincrime Analyst - Chargebacks)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe 🥷 Those agents work directly with customers to resolve issues and flag potential concerns. Using cutting edge technology, we aim to prevent financial crime in a way the financial services world hasn’t seen so far 💫

We're looking for a FinCrime Analyst to work with the Revolut Compliance team and be the key person to ensure we’ve got it under control. It’s only for the most responsible, conscientious, brave individuals. The ones who aren’t afraid of challenges of the complex financial world 🕶

👉 We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.

What you’ll be doing

• Reviewing customer claims related to commercial disputes and unauthorised payments
• Engaging in money recovery in accordance to card scheme rules
• Detecting and reporting suspicious activity, including first party fraud
• Ensuring claims are handled in accordance to internal policies

What you'll need

• Fluency in English (min. C1)
• Experience in banking (in complaints or chargebacks is a plus)
• Excellent communication skills
• The ability to work together with multiple compliance teams
• To multitask and prioritise
• The ability to work well under pressure and withintight time frames
• A willingness to work different shifts

Nice to have

• Fluency in any other language
• Knowledge of Card Scheme rules

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.