Business Risk Manager (CX)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Risk team sits at the core of Revolut. These 1LoD superstars work across functions, products, and regions to monitor front-line performance and ensure that the business is on safe footing.

People in our Controls (1LoD) team are among the first in the company to get involved in new business initiatives, from App Technology, through Treasury and Finance, to Customer Support.

We’re looking for a Business Risk Manager to sit within the first line of defence, supporting our Customer Experience department at Revolut. You'll use your analytical approach to develop sustainable growth strategies that align with operational risk frameworks to take our risk management procedures to the next level.

Up for the challenge? Let's get in touch.

What you’ll be doing

• Identifying, assessing, documenting, and reviewing risks
• Designing, implementing, and testing controls in our CX department
• Working closely on improving controls for customer-facing products
• Developing and testing key procedures
• Creating and reviewing key risk indicators
• Registering risk events, managing, and delivering risk incident reports

What you'll need

• A 2:1 degree from a top university
• 2+ years of experience in operational risk management within financial services
• Experience with risk identification, monitoring, and controls (implementation and testing)
• Experience in customer experience and product design, ideally with financial features
• Previous examples of practically interpreting and organising complex data
• A solid track record of achievement, having won competition awards (can be any of academic, professional, and/or sport)
• The ability to quickly assume responsibilities
• An organised and methodological approach
• Excellent interpersonal skills

Nice to have

• Experience in a CX/UX department

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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