Subject Matter Expert (Card Payments)

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Card Payments Team handles hundreds of millions of transactions seamlessly every month, ensuring smooth and reliable payment experiences for our customers. As internal champions of customer success, we collaborate closely with product teams to keep our customers at the heart of everything Revolut does.

We’re looking for a Subject Matter Expert with solid experience in card payment operations. You’ll ensure Revolut customers can make payments effortlessly while managing and strengthening relationships with key payment partners globally.

Up for the challenge? Let’s get in touch.

What you’ll be doing

• Resolving cases related to card payment declines, ensuring swift and effective solutions
• Closely monitoring key card payment metrics to ensure Revolut cards are accepted globally
• Building and maintaining solid relationships with global merchants and acquirers, serving as the primary point of contact on behalf of Revolut
• Providing expert support for non-routine payment issues escalated by partners, customers, and internal teams
• Creating and maintaining knowledge base materials, collaborating with the Customer Experience (CX) team to elevate customer support standards
• Working closely with internal product and operations teams to align on goals and initiatives
• Leading efforts to develop learning and development materials and conducting retrospectives to refine processes

What you'll need

• Experience in payments, with a solid understanding of the industry and its processes
• Fluency in English (C1 or higher)
• Excellent verbal and written communication skills
• Great analytical skills with a proven ability to interpret complex data sets, identify trends, and derive actionable insights
• Proven experience in stakeholder management to be able to build cross-departmental relationships in a highly diverse, international environment

Nice to have

• SQL skills

Compensation range

• Vilnius: €2,200 - €2,600 gross monthly*
• Lithuania: €2,200 - €2,600 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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