Payments Specialist

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 45+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Core Payments department is in charge of building global payment products, which allow Revolut customers to make and receive external payments in a fast and reliable way. The objective is simple: deliver the best payments features on the market.

We’re looking for a Payments Specialist to join the team and help customers with transfers. Someone making timely updates, taking immediate actions, and delivering smooth resolutions. A people-enthusiast who loves finding the root cause of issues to help customers. Someone who doesn’t just provide a service, but will join us in delivering WOW to our customers.

Up for the challenge? Let’s get in touch 🚀

What you’ll be doing

• Investigating and resolving bank transfer inquiries from our customers (in-app chat) and Revolut internal teams
• Communicating closely with banking partners via SWIFT, emails, and phone to resolve bank transfer errors promptly
• Working collaboratively with product teams on improving relevant integrations and processes
• Helping to proactively identify payment processing issues relating to SWIFT, SEPA, ACH, and Faster Payment
• Representing Revolut online at all times

What you'll need

• Experience working in a client-facing role in a financial services environment
• Fluency in English with impeccable verbal and written communication skills
• An understanding of banking/finance terms
• The ability to explain complex issues with ease and in a customer-friendly manner
• A general understanding of processing SWIFT, SEPA, ACH, and Faster Payment
• The ability to organise and prioritise work to meet production goals in a dynamic environment with a team-oriented approach
• A bachelor’s or master’s degree

Nice to have

• Experience working with Jira, Confluence, Trello, Slack, and Excel
• Experience conducting bank-to-bank investigations in payments and operations departments
• Expertise with SQL
• Fluency in French, German, Italian, or Spanish

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.