Credit Fraud Investigator

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 45+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The credit department at Revolut is anything but ordinary. They design, develop, and launch credit products across the globe. The team manages our products from day one to the end — developing the back and front-end, the data science infrastructure, and then creating a local set-up in each country with scalable risk management and portfolio management solutions. It's a big job, but our people are a credit to us all.

We're looking for a Credit Fraud Manager (Fraud) to oversee credit fraud operations in our global business. You'll be reviewing a variety of alerts and cases to promptly identify credit fraud. In collaboration with Credit Fraud Analysts, you'll connect the dots to uncover patterns and mitigate risk using our established framework of credit fraud controls.

Up for the challenge? Let's get in touch 🚀

What you’ll be doing

• Reviewing credit fraud alerts within defined SLAs
• Defining processes to efficiently handle customer claims of credit fraud, while always pushing towards a best-in-class customer experience
• Raising identified credit fraud cases with other members of the credit fraud team
• Analysing data to uncover the wider picture of a credit fraud attack
• Participating in the scoping of new credit fraud controls
• Working with other departments when needed to improve credit fraud controls
• Collaborating with local product teams to find and stop market-specific fraud

What you'll need

• 1–2 years of experience as a fraud investigator (preferably connected to credit)
• Deep knowledge of credit fraud-related investigative processes
• Demonstrable success in contributing to the scoping of fraud controls
• A highly analytical mindset with excellent problem-solving skills
• Curiosity and drive to identify and implement improvements to automate wherever possible

Nice to have

• A solid understanding of retail credit products
• Experience communicating with customers on sensitive subjects like fraud claims
• A clear, concise, and structured communication style with the ability to explain complex concepts in simple way
• To be a deep thinker with the ability to process a lot of information
• Knowledge on how to run SQL queries and formulate problem statements that can be answered with data

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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