Companies you'll love to work for


Credit Manager (Forbearance)



Lisbon, Portugal · Madrid, Spain · Lisbon, Portugal · Romania · Poland · Lithuania · Poland · Portugal · Spain · Romania
Posted on Friday, June 28, 2024

About Revolut

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 45+ million customers get more from their money. And we're not done yet.

As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The credit department at Revolut is anything but ordinary. They design, develop, and launch credit products across the globe. The team manages our products from day one to the end — developing the back and front-end, the data science infrastructure, and then creating a local setup in each country with scalable risk management and portfolio management solutions. It’s a big job, but our people are a credit to us all ✨

As a Forbearance Credit Manager, you’ll be responsible for designing credit risk policies, procedures, and strategies for Revolut’s collections activities for all retail lending products. This is a new-ish role in our portfolio, and as that book grows you’ll be responsible for monitoring and optimising the performance of our Collections activities.

Up for the challenge? Let's get in touch 🚀

What you’ll be doing

  • Developing forbearance strategies for all retail credit products in Revolut across all geographies
  • Ensuring our policies and procedures are in line with regulations
  • Standardising our approach across different geographies to ensure it’s easy to scale
  • Making data-driven decisions with a special focus on marginal decision-making
  • Identifying operational inefficiencies and managing the implementation of small-scale change within the Credit function
  • Supporting the annual budget, forecast, and planning processes, from assessment of market/industry trends through data gathering and analysis, initiative selection and assessment, and preparation of the plan from concept to delivery
  • Tracking, communicating, and drawing insights from performance of ongoing initiatives, staying on top of all credit KPIs through intensive monitoring
  • Ensuring approval and good rating of first-line credit risk function from second line, third line, and regulators

What you'll need

  • Experience with collections activities and forbearance tools for retail credit products like credit cards, unsecured personal loans, etc.
  • A bachelor’s degree from a top university in an quantitative/analytical field, such as engineering, statistics, physics, math, economics, or management
  • A solid understanding of credit policy governance frameworks to work through 2nd/3rd line of defence in a competent manner
  • To deliver excellent results that exceed requirements
  • A forward-thinking mindset to plan appropriately, meet multiple objectives, and proactively identify/resolve issues
  • A great understanding of credit and behavioural scoring models, especially for retail credit products
  • The ability to explain complex concepts in a clear, simple manner
  • To understand the value of speed to market and balance between elegant problem-solving and business needs of the hour

Nice to have

  • A master’s degree
  • Excellent working knowledge of SQL, R, Python, and/or other data analysis tools
  • A willingness to learn new technology to help the business scale

Compensation range

  • Lithuania: €6,300 - €6,600 gross monthly*
  • Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

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