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Support Specialist (ID & Verification) - German

Revolut

Revolut

Customer Service
Kraków, Poland · Mexico City, Mexico · São Paulo, SP, Brazil · Kraków, Poland · Mexico City, Mexico · Porto, Portugal · São Paulo, SP, Brazil · Vilnius, Lithuania · Lisbon, Portugal · Romania · Poland · Brazil · Mexico · Lithuania · Poland · Romania · Silesian Voivodeship, Poland · Portugal
Posted on Wednesday, June 26, 2024

About Revolut

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 45+ million customers get more from their money. And we're not done yet.

As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does 🚀

We're looking for a superstar Support Specialist to join our KYC team as an Identity & Verification Analyst. This role isn't just about ticking off tickets, this is about being responsible for Revolut's customers onboarding, acting in accordance with relevant legislation, and cooperating with other teams in providing professional and efficient front line compliance support.

If you don’t see your long term future in customer support, that’s cool too. We put a lot of time aside to train you up so you’re ready to hit the ground running in any other team in the company if you decide to make a change 💫

👉 We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts, but we understand this still isn’t for everyone so please bear that in mind before applying.

What you’ll be doing

  • Conducting identity and verification (ID&V) reviews
  • Managing data extraction for re-processing of customer data
  • Analysing triggered alerts related to a customer's identity
  • Preventing fraud onboarding

What you'll need

  • A Bachelor's degree or equivalent work experience
  • Fluency in English and German
  • Great communication skills
  • Strong attention to detail and analytical skills
  • Self-learning, problem-solving skills
  • A willingness to work different shifts

Nice to have

  • Prior KYC experience

Compensation range

  • Vilnius: €1,600 - €1,700 gross monthly*
  • Lithuania: €1,600 - €1,700 gross monthly*
  • Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.