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Support Specialist (Fincrime Analyst - Account Protection)



IT, Customer Service
Mexico City, Mexico · Mexico City, Mexico
Posted on Wednesday, April 5, 2023

About Revolut

People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 45+ million customers get more from their money. And we're not done yet.

As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work™ in recognition of our outstanding employee experience! So far, we have 10,000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

The Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe 🥷 Those ninjas work directly with customers to resolve issues and flag potential concerns. Using cutting edge technology, we aim to prevent financial crime in a way the banking world hasn’t seen so far 💫

FinCrime Analysts is the key person to ensure we’ve got it under control, working with the Revolut Compliance team. It’s only for the most responsible, conscientious, brave individuals. The ones who aren’t afraid of challenges of the complex financial world 🕶

The Cybersecurity team focuses on victims of fraud, conducting a thorough investigation and acting on various fronts in order to ensure that all aspects of the case are covered - from securing the account, refunding the customer for their loss, or chasing their stolen funds. But beware… some of these may be fraudsters disguised as victims, and it will be your job to spot them as well 🕵️‍♂️

👉 We’re a global financial super app, so we have to be available 24/7. That sometimes means working nights and weekends. We’ll compensate you for night shifts but we understand this still isn’t for everyone so please bear that in mind before applying.

What you’ll be doing

  • Detecting and reporting suspicious activity including the predicate offences to money laundering and terrorist financing
  • Identifying and analysing alerts generated by the monitoring system in order to identify potentially suspicious activity
  • Escalating any red flags and potential risks to the escalation team
  • Driving various projects to improve processes and procedures within the team
  • Assessing cases of account takeover, authorised push payment, and first party fraud or mules
  • Contacting external partners in order to try and recover victim’s funds
  • Deciding on the refund eligibility for each customer
  • Handling sensitive or confidential information

What you'll need

  • Flawless English (min. C1)
  • Excellent communication skills
  • Ability to work together with multiple compliance teams
  • Ability to multitask and prioritise
  • Ability to work well under pressure and tight time frames
  • Critical and innovative thinking
  • Willingness to work different shifts

Nice to have

  • Fluency in any other language
  • Prior experience in banking in risk or AML/KYC function

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Refer to our Data Privacy Statement for Candidates for details on our data handling practices during your application.