You have 10+ years of professional services experience with a developed expertise in implementation and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer experience.

If so, keep reading and apply today!

What you’ll do:

Lead and mentor a growing team of project managers, implementation consultants, and professional services professionals ensuring their successful onboarding and autonomy in running customer implementations
Represent Polly by conducting a handful of key strategic customer implementations on an ongoing basis
Assist the sales organization in representing Polly’s Professional Services capabilities in sales cycles and in pricing, contracting discussions
Accurately represent project portfolio status and risks to the rest of Polly; identify paths to keep projects moving forward per schedule and with high customer satisfaction
Drive a spirit of continuous improvement within the Professional Services organization and throughout Polly to identify novel approaches to speeding customer time to value, improving processes, and increasing effectiveness
Willing to lead large-scale, strategic implementations directly

What you have:

10+ years of experience in Customer Implementations, with at least 5 years in a leadership role and 4+ years in B2B SaaS.
Technical Acumen: Experience working with complex, highly technical products with the ability to translate customer needs to realized value. Must have adjacent experience working with 100% wallet share system (system of record)
Scaling Experience: Proven track record in a key customer-implementation role during major scale-up phases (e.g., ARR growth from ~$10M → $50M+ → $100M+) and grew the customer base from fewer than 50 to 100 to 200 to 500 in a builder role.
People Leadership & Development: Demonstrated ability to build, lead, manage, and inspire high-performing teams. Strong track record of mentoring and developing top talent into future leaders.
Operator & Integrator: Brings operational rigor and an in-the-trenches leadership style, balancing vision with flawless execution.
Efficiency & Execution: Embodies an 80/20 mindset with a proven ability to “build the rocket ship while flying it.”
Systems Thinker: Recent examples of building scalable infrastructure, systematizing customer processes, optimizing tech stacks, implementing repeatable playbooks, and creating a unified customer experience.

Extras you bring to the table:

Technical aptitude; this is not a technical role, but a general understanding of SaaS-to-SaaS integration practices including APIs, XML is helpful
Experience working with mortgage loan origination systems, mortgage point of sale systems
Experience building and supporting a partner network of 3rd party implementers
Ability to implement self-service implementation strategies

Why join Polly?

We are attacking a trillion-dollar market with gross inefficiencies and seeking to transform the way an entire industry operates
We have an experienced leadership team that previously built large and impactful platforms
Outstanding opportunity for professional growth and upward mobility
Direct engagement with the decision makers and senior business leaders
Competitive salaries
100% paid medical/vision/dental/disability/life insurance
Flexible vacation
Hybrid environment; 3x weekly in an innovation hub in Dallas

Let's get to know each other.

Polly has pioneered the next generation of mortgage capital markets technology with its cutting-edge, data-driven platform. Its enterprise-grade solutions, including the industry's only cloud-native, commercially scalable product, pricing, and eligibility (PPE) engine and first-of-its-kind Polly/™ AI platform, empower the nation's top banks, credit unions, and mortgage lenders to increase profitability, automate workflows, and revolutionize the loan officer and broker experiences. As a mortgage technology trailblazer, Polly is committed to driving meaningful value and ROI through best-in-class innovation that enables unlimited configurability, flexibility, granularity, and scalability. Polly was founded by a seasoned team of mortgage capital markets and technology experts and is headquartered in San Francisco, California. Recognized as a pioneer in mortgage capital markets, as well as in culture and career development, Polly was named to Forbes' America's Best Startup Employers in 2025. This evaluation was based on three key criteria: Employer Reputation, Employee Satisfaction, and Company Growth.

To learn more, follow Polly on LinkedIn or visit www.polly.io. Polly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, national origin, religion, sex, gender identity, sexual orientation, marital status, pregnancy status, disability status, veteran status, or any other legally protected status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Beware of recruitment scams impersonating the Polly brand or our employees. Our team communicates only through official Polly channels, and we will never ask for sensitive information over text or conduct text-only interviews. If you are ever suspicious or in doubt, reach out to us directly at peopleteam@polly.io. We care deeply about this network and your experience.

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