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Technical Customer Support Manager

Peach Finance

Peach Finance

IT, Customer Service
Remote
Posted on Tuesday, November 28, 2023
At Peach, our goal is to improve the lending experience for everyone. We are doing this by offering an all-in-one, post-origination lending software platform that allows lenders to innovate and adapt.
We are looking for a client experience-obsessed individual to build, own and scale our client support function. This is an opportunity to join a small team of experts and make a huge impact on a rapidly growing industry with a best-in-class software solution

Responsibilities

  • Own the front line of Peach Support including communication, process, tooling, and response metrics
  • Use insights and data from support interactions to suggest and implement improvements in collaboration with the product and engineering organizations
  • Prepare reports, dashboards, and materials for client meetings
  • Aid in the building of knowledge repositories, guides, manuals, and training materials to support scaling of product education
  • Be an advocate for clients internally and help us ensure a best-in-class client experience

Requirements

  • 3-5+ years of customer support experience with technical, API-driven solutions
  • 2-3+ years of experience at startups or with fast scaling teams
  • Experience with OpenAPI, RESTful API, Python, Go, JavaScript
  • Existing domain knowledge of the lending industry, lending products and loan servicing. (bonus, not required)
  • Ability to listen carefully and communicate clearly, both verbally and in writing
  • US Based
Benefits/Perks
Work remotely anywhere in the US
Full benefits, including healthcare, parking and/or commuter benefit, gym membership, and more
Collegial work environment