Customer Support Engineer
Posted on Tuesday, May 2, 2023
At Peach, our goal is to improve the lending experience for everyone. We are doing this by offering an all-in-one, post-origination lending software platform that allows lenders to innovate and adapt. We are looking for a highly motivated Customer Support Representative to join our support team. This is an opportunity to join a small team and provide a huge impact to our fintech customers by supporting a best-in-class software solution for enterprise customers. You have excellent problem-solving skills, are highly organized, have a passion for delivering exceptional customer service, and enjoy working on products that require deep product and technical understanding. You will have opportunities to work closely with product management and a growing customer service team, making this an exciting opportunity for career advancement.
Own support for Peach Finance customer’s production environments end to end
Document and track customer support requests and resolutions in our ticketing system
Take an active role in process improvements focusing on the customer service experience to improve customer satisfaction and mean time to resolution
Collaborate with product management and engineering teams to resolve customer issues and improve the product
Stay up-to-date on product releases and changes to ensure customers are provided the most current support.
Ability to research and ask the right questions to successfully resolve or quickly escalate issues
Experience managing ticket queues and implementing processes and procedures to improve team performance
Comfortable managing multiple, high-priority issues simultaneously in a fast-paced team environment
Ability to communicate clearly and directly, both verbally and in writing
2+ years of experience in technical customer support or similar positioning with a software company
Remote Friendly! Or if you are local to Oakland feel free to join some of your coworkers at the office!
Shape the overall engineering architecture and culture
Full benefits, including healthcare, parking and/or commuter benefit, gym membership, and more
Small & friendly work environment
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