Position Overview

We are looking for a highly organized and detail-oriented Order Specialist to support the full order lifecycle across our operations, sales, and fulfillment teams. This role is responsible for accurately entering and managing customer orders across multiple systems, tracking order status, coordinating cross-functionally to resolve issues, and helping ensure a smooth customer experience from order placement through shipment.

The ideal candidate is proactive, process-driven, communicative, and comfortable working in a fast-paced environment with evolving systems and priorities.

Responsibilities

• Enter and maintain customer orders accurately within Sage, NetSuite (transitioning), and our
• Warehouse Management System (WMS)
• Review incoming orders for completeness, accuracy, pricing, and required documentation
• Coordinate closely with Sales, Operations, Procurement, Warehouse, and Fulfillment teams to ensure timely order processing and shipment
• Monitor order status and proactively follow up on delays, shortages, backorders, shipping issues, or discrepancies
• Communicate order updates internally and externally as needed
• Support the company’s ERP transition from Sage to NetSuite, including process improvements, testing, and data validation
• Help maintain accurate customer, product, and order records across systems
• Assist with inventory coordination and allocation as needed
• Identify process inefficiencies and contribute to continual improvement initiatives
• Maintain high attention to detail while managing multiple priorities and deadlines

Qualifications (Required)

• 3+ years of experience in order entry, order management, customer operations, supply chain, or a related administrative role
• Experience working within ERP systems such as Sage, NetSuite, SAP, or similar platforms
• Experience working with warehouse or fulfillment systems preferred
• Strong organizational skills and attention to detail
• Ability to communicate effectively across departments and with customers
• Comfortable working in a fast-paced, evolving environment
• Strong problem-solving and follow-through skills
• Proficiency in Microsoft Office / Google Workspace, especially Excel
• Ability to prioritize tasks and manage multiple orders simultaneously