A universe of opportunities. Open to you.

Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.

About the Team:

Our Banking Operations team is a critical and strategic function of our activity, responsible for the smooth daily functioning of all financial transactions. The team consists of dedicated and detail-oriented individuals who handle a variety of tasks, including:

• Monitoring bank transfers for accuracy, timing, and compliance.
• Processing returns efficiently.
• Collaborate daily with our banking providers to ensure high-level service, efficiency, and effective troubleshooting.
• Providing exceptional customer service in resolving transaction discrepancies
• Processing returns efficiently.
• Collaborate daily with our banking providers to ensure high-level service, efficiency, and effective troubleshooting.
• Providing exceptional customer service in resolving transaction discrepancies.

We are seeking a highly motivated and experienced manager to provide guidance, support, and leadership to this dynamic team. You will be responsible for ensuring the team meets all operational goals while fostering a positive and productive work environment.

What you’ll be spending your time on:

• Lead and motivate a Banking Operations Specialists team.
• Oversee daily operations, ensuring accuracy, efficiency, and adherence to bank policies and procedures.
• Monitor processes for handling returns, missing payments, and transaction discrepancies.
• Identify and implement opportunities for continuous improvement and streamlining workflows.
• Coach and mentor team members, providing training and development opportunities.
• Delegate tasks effectively and prioritize workload.
• Monitor team performance, set goals, and track progress.
• Address team member concerns and resolve conflicts effectively.
• Communicate effectively with all levels of management and other departments.
• Maintain a strong understanding of relevant banking regulations and compliance requirements.
• Report on team performance and operational metrics

Is this you?

The Payoneers are:

Accountable | Adaptable | Collaborative | Communicative | Fast Learners | Independent | Motivated | Problem Solvers | Resilient | Technically Proficient | Passionate about Customers

Have you done this kind of stuff?

• Minimum 5 years of experience in banking operations, finance, or FinTech
• Proven experience in management, leading and motivating a team.
• Strong analytical and problem-solving skills
• Excellent communication, interpersonal, and organizational skills.
• Ability to prioritize effectively and manage multiple tasks simultaneously.
• A bachelor's degree in a related field is preferred.

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.

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