A universe of opportunities, open to you.

Payoneer’s mission is to empower anyone, anywhere to participate and succeed in the global economy. If our mission connects with your values, if you revel in solving complex challenges, and if you want to continuously advance your career, come realize your potential at Payoneer!

Life at Payoneer is a global community, where you’ll work with colleagues all over the world, in a hybrid or remote work frame. As an equal opportunity employer, the only things that matter to us are your skills, your drive and your desire to have a positive impact on others.

We are looking for

A highly-talented Customer Success Manager to join our fast growing Payoneer Team and own the processes of customer onboarding, growth and retention. This role will be a great fit if you have a background in Customer Success, Key Account Management or Business Development. Preferable location of the candidate is Ukraine, Poland or Romania.

You will help our customers reach their business goals and strategic milestones, grow their volumes and revenues, as well as play a role of a customer’s advocate inside the company. In your role you will also conduct regular interactions with clients on multiple levels (including CxO level), prepare executive QBRs, develop case studies and build long-term positive relationships with your book of customers.

What you’ll be spending your time on:

• Be proactive in strengthening existing customer relationships and creating new ones to maximize adoption, retention, upsell and prevent churn
• Help clients to define their strategic goals and implement them through the usage of Payoneer products
• Communicate regularly with stakeholders and executives of top-tier accounts, prepare presentations and QBRs;
• Work hand-in-hand with our amazing Business Development team to take ownership of selected customers after initial onboarding;
• Respond to clients’ operational requests and facilitate their communication with Customer Support;
• Collaborate with Marketing Team to develop case studies and user testimonials;
• Gather customer feedback and work with product owners, helping to shape the product roadmap;
• Help the team to implement best Customer Success practices, identify executional challenges and improve existing workflows.

Is this you?

• A Bachelor’s degree, preferably in business or communications
• 2+ years of experience in a similar role
• Customer-centric mindset, empathy and ability to understand customer needs
• Demonstrates exceptional organizational skills to manage multiple customer accounts, track progress, and ensure timely follow up on customer inquiries
• Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth
• Excellent interpersonal and communication skills, the ability to build productive relationships with internal teams and client stakeholders
• Ownership mentality, proactive approach to work
• Track record of reaching your KPIs or exceeding them
• Analytical thinking to promptly convert analysis into action
• Resilience, ability to make decisions in a changing environment, anticipate future needs and drive results
• Fluency in Ukrainian and English

Not a must but a great advantage:

• Experience in the IT software industry
• Experience using Salesforce or a similar CRM system
• Experience in the Payments and Banking industry
• Experience with direct sales for small businesses engaged in cross border trade
• Experience with data analytics tools (e.g. Power BI)
• Experience in working and collaborating with remote teams to get things done.

Who we are:

Payoneer (NASDAQ: PAYO) is the world’s go-to partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading brands, Payoneer offers a universe of opportunities, open to you.