Summary: The Configuration Specialist is responsible for the execution of external supplier platform configurations required for new client projects and change management requests. This role requires a demonstrated ability to lead multiple projects, accurately, timely, and within the guidelines of our supplier operations. The Configuration Specialist will be involved in consulting on strategies to meet program requirements and will need to maintain an understanding of multiple platforms, products, and capabilities. This role will collaborate across departments to drive process improvement and best practices that position Onbe as a leader in the industry.

This role is a hybrid role that will work onsite 1-2 days per week at our Buffalo Grove, IL location. Occasional travel may be required as part of this position. #LinkedIn-Hybrid

Responsibilities:

• Develop and demonstrate a mastery understanding of internal and supplier system platforms, products and capabilities
• Understand projects' scope and requirements to assist with meeting project timelines and objectives
• Complete the external supplier platform configurations and conduct a quality check to ensure accuracy against the project requirements
• Attend regular internal and external supplier facing calls, helping maintain agendas, individually owning talking points related to assigned projects
• Provide regular and detailed updates to project owners to ensure project status is known
• Escalate blockers with internal and external stakeholders, partnering closely with Implementations and Leadership to action and resolve in a timely manner
• Possess the ability to troubleshoot, diagnose, and accurately remediate production issues in line with the external supplier configurations
• Complete change management requests that require external supplier facing engagement
• Creation and maintenance of standard operating procedures (SOPs) for the assigned role
• Participate in beta testing on new features and functionality as requested by enterprise team members
• Understand partner capabilities and how to apply them to the client project request, adhering to all Risk and Compliance policies and procedures
• Execution of miscellaneous project tasks and efficiency initiatives assigned by manager

Qualifications:

• Bachelor’s degree or equivalent work experience
• 1-2 years of experience in a supplier facing configuration role using proven implementation or project management methodologies
• Preferred experience in implementing and managing projects across multiple platforms
• Excellent business writing and communication skills with a strong attention to detail
• Knowledge of Microsoft programs including Word, Excel, and PowerPoint
• Familiarity with the payment industry ecosystem preferred but not required

The base salary range for this position is budgeted for $51,120.00 to $59,160.00 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of proven experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, open paid time off, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.