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Workplace Experience Manager

GoCardless

GoCardless

London, UK
Posted on Wednesday, June 19, 2024

About us

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.

GoCardless is used for domestic and international payments by 85,000+ organisations and counting, processing more than $30 billion across 30 countries. We’re an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne.

The role

We're looking for someone who is passionate about enhancing the workplace experience and has a keen eye for detail. If you're someone who enjoys bringing people together, building inclusive working environments, implementing innovative solutions, and making a real impact on employee engagement and satisfaction, then this might be the perfect role for you.

You'll be at the forefront of ensuring that our workplace is not just a physical space, but a thriving ecosystem where our employees can do their best work and feel a sense of belonging. You'll oversee everything from facilities management to colleague well-being and engagement initiatives, all with the goal of creating an environment that promotes productivity, inclusivity and collaboration.

This is an office-based position, with the opportunity to work 1 day per week from home.

As a Workplace Experience Manager, you will:

  • Manage the workplace environment, including health & safety, security, maintenance, mail, housekeeping checks, office supplies and delegating daily task lists to the onsite cleaner(s) and Workplace Coordinator
  • Have oversight of global office spaces, as well as user’s journey and experience across our building locations to ensure that they each help the team maximise productivity, increase collaboration, and positively develop the GC culture
  • Work closely with the Landlord’s building teams to ensure smooth running of the workspaces
  • Demonstrate sound understanding of current legislation, environmental and quality related issues, including sustainability and its impact on energy use
  • Support our tech zero carbon reduction goals through workplace efficiency measures and data collection for annual energy audits and climate reporting
  • Conduct and organise H&S activities including risk assessments and on-going health and safety training
  • Ensure business and legal compliance with policies and procedures at all times
  • Provide highest level of service standards to colleagues and visitors
  • Assist with and coordinate Service Desk tickets, completing them in a timely manner and escalating where necessary
  • Manage and coordinate the purchase of office supplies, including stationary and kitchen items in line with storage
  • Manage service awards and new hire starter packs
  • Supervise and coordinate work of contractors to ensure minimum disruption to core activities
  • Keep up to date with emerging trends and insights with regards to workplace and regularly review workspace for improvements and make suggestions for changes to enhance colleagues’ experience
  • Work closely with wider team on projects to improve the workspace
  • Provide assistance and participate with company-wide events
  • Other duties may be assigned

What excites us

  • You will have an IOSH qualification, or be working towards a NEBOSH
  • You will be Health, Safety, Wellbeing and Compliance conscious
  • You will have demonstrable experience of working alongside a team to improve workplace processes and experience
  • You are hands on and take a proactive and flexible approach to work and be comfortable with a dynamic environment with constantly changing priorities
  • You are a great communicator, capable of maintaining and building strong relationships
  • You show up with curiosity, and have a track record of creative problem solving to get things done at pace
  • You have awareness and knowledge of H&S legislation and latest workplace trends
  • You are IT confident with a high level of literacy
  • You are a Sustainability Champion!

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

(some of) The good stuff

  • Wellbeing - stay healthy with dedicated support and medical cover
  • Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period
  • Adaptive Working - allows you to work flexibly, around your lifestyle
  • Equity - all permanently employed GeeCees receive equity so we can share in the success we achieve together
  • Parental leave - to suit everyone embarking on life's great adventure
  • Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCee’s’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of June 2023;

42% identify as women

28% identify as Black, Asian, Mixed or Other

9% identify as LGBTQIA+

9% identify as neurodiverse

2% identify as disabled

We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report

Sustainability

We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here.

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.