Companies you'll love to work for


Onboarding Experience Specialist (6 month FTC)



Melbourne VIC, Australia
Posted on Wednesday, April 17, 2024

About us

At GoCardless we believe bank payments are the best way to pay and get paid. We also believe that bank account data is a powerful tool to make better, faster decisions. We’re making it easy to use both- for businesses everywhere.

GoCardless is used for domestic and international payments by 75,000+ organisations and counting, processing more than $30 billion across 30 countries. We’re an award-winning London based fintech, with additional offices in Riga, Paris and Melbourne.

The role

We are looking for a hybrid Onboarding Experience Specialist responsible for making outbound calls to new sign-ups, providing support, and promoting our payment processing solutions to solve their pain points.

You will be responsible for contacting customers, understanding their needs and supporting them to onboard and start using GoCardless. The ideal candidate should have either a customer onboarding or sales background and be able to confidently communicate the value of our services to potential clients.

This is a 6-month contract role with a possibility of extension.

Working hours: 9:00 am - 6:00 pm, Monday to Friday

Location: 1-3 times per week in our office, "The Commons Cremorne" 10-20 Gwynne Street, Cremorne, VIC 3121, Australia

What excites you

  • Contacting new sign-ups and existing leads to promote our payment processing solutions
  • Building rapport and relationships with potential clients by providing excellent customer service and support
  • Identifying the needs of potential clients and communicating the value of our services to increase conversion rates
  • Effectively handle objections and provide solutions to client concerns
  • Collaborating with other teams to understand the detailed workings of the product. You will be the single point of contact from sign-up to activation
  • Keeping up-to-date with industry trends and product knowledge to provide the best service and advice to potential clients

What excites us

  • You have experience working in a call centre environment
  • You ideally have experience in outbound sales in a B2B role
  • You have excellent communication and interpersonal skills
  • You have a customer-centric attitude and the ability to work in a fast-paced environment and meet targets
  • You have strong organizational and time-management skills
  • You are good at finding ways to motivate yourself and your teammates. We pride ourselves on positivity and camaraderie
  • You embody the core values of GoCardless (Be Humble, Care Deeply, Act with Integrity, Start with Why and Make it Happen)
  • French language skills are a bonus

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.

(some of) The good stuff

  • Wellbeing - stay healthy with dedicated support and medical cover
  • Work away scheme - you can apply to work away from your country of residence for up to 90 days in any 12 month period
  • Adaptive Working - allows you to work flexibly, around your lifestyle
  • Equity - all permanently employed GeeCees receive equity so we can share in the success we achieve together
  • Parental leave - to suit everyone embarking on life's great adventure
  • Time off - generous holiday allowance, + 3 annual volunteer days, + 4 annual business-wide wellness days (‘GC Fridays’)

Life at GoCardless

We're an organisation defined by our values; We start with why before we begin any project, to ensure it’s aligned with our mission. We make it happen, working with urgency and taking personal accountability for getting things done. We act with integrity, always. We care deeply about what we do and we know it's essential that we be humble whilst we do it. Our Values form part of the GoCardless DNA, and are used to not only help us nurture and develop our culture, but to deliver impactful work that will help us to achieve our vision.

Diversity & Inclusion

We’re building the bank payment network of the future and our ambition is to move money anywhere, for anything, for anyone. If we’re going to achieve this goal, we need to build a team of ‘GeeCee’s’ that is as wonderfully diverse as the world we live in - with a multitude of perspectives, experiences & backgrounds.

We’ve got a long way to go, but here’s how we’re doing as of June 2023;

42% identify as women

28% identify as Black, Asian, Mixed or Other

9% identify as LGBTQIA+

9% identify as neurodiverse

2% identify as disabled

We’re rooting for you during your application and GoCardless aims to provide reasonable adjustments to make our recruitment process as remarkable and accessible as we can. Please speak to your Talent Partner if you need extra support.

If you want to learn more, you can read about our Employee Resource Groups and objectives here as well as our latest D&I Report


We’re committed to reducing our impact on the environment, leaving a more sustainable world for future generations. In 2021 we became co-founders of the Tech Zero coalition, a group of businesses committed to taking climate action as part of the UNFCCC Race to Zero. We aim to reduce our impact and to create positive change on the natural world. Check out our sustainability action plan here.

Find out more about Life at GoCardless via Twitter, Instagram and LinkedIn.