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Senior Fraud Associate, Trust & Safety

Gemini

Gemini

Accounting & Finance
Gurugram, Haryana, India
Posted on Saturday, June 1, 2024

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency.

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In India, we have a hybrid work policy. Employees are expected to work from the office in Gurgaon part of the week. We believe our hybrid approach increases productivity through more in-person collaboration where possible.

The Department: Service Fundamentals (Trust & Safety)

The Trust & Safety at Gemini is a team dedicated to stopping bad actors, securing our user’s funds and ensuring the integrity of Gemini’s digital asset marketplace. We are a diverse group of technology and operational professionals who develop new approaches to solving classic problems using cutting edge tools and processes.

The Role: Senior Fraud Associate

Gemini’s Trust & Safety team is looking for an experienced Senior Fraud Associate to contribute to Gemini’s efforts in preventing fraud. In this role, you will be responsible for investigating, responding to and ultimately preventing fraud on the Gemini platform, while ensuring our customers have a both secure and seamless experience. Gemini is looking for a passionate associate who will investigate fraud at onboarding and work directly with Gemini customers in order to investigate and resolve fraud and abuse. This includes assisting customers with scams, ATOs, onboarding issues, transaction errors, and timely account security escalations.

Responsibilities:

  • Respond to risk-related customer issues of varying levels of complexity, primarily via email.
  • Investigate and review suspicious customers’ activities, including at Onboarding, and escalate to appropriate teams when necessary.
  • Identify trends and patterns in fraud activity and suggest rule and policy changes to assist with preventing fraud.
  • Leverage expert business knowledge to identify process and strategy deficiencies, and provide recommendations for operational improvement.
  • View fraud issues from a customer perspective and drive operational enhancements for our customers.
  • Prepare ad-hoc fraud reports regarding suspicious activity, incidents, and key measurements of the fraud program.
  • Cross-functional collaboration.
    • Coordinate with key stakeholders within Trust & Safety, Identity, Compliance, and Customer Support on fraud cases and to make operational improvements.
    • Directly participate in and provide necessary support for special projects and initiatives as assigned.

Minimum Qualifications:

  • BA/BS in relevant field or commensurate years of experience.
  • 3-5 years of financial Risk, Fraud, or Compliance Customer Support and investigations.
  • Great verbal, written and communication skills.
  • Ability to think on the feet and maintain composure in difficult and complex situations.
  • Comfortable with making decisions in ambiguity.
  • Roll-up-the-sleeves, no-task-is-too-small-attitude - willingness to do what’s necessary to ensure the safety of our customers.
  • A healthy balance of empathy and skepticism, and the ability to question one’s own assumptions.
  • This role may require an on-call rotation.

Preferred Qualifications:

  • Familiarity or experience with relational databases and Business Intelligence tools (e.g. Tableau, Looker etc.) is a huge plus.
  • Familiarity with database querying languages such as SQL.
  • UK, Europe, India, and other region-specific fraud knowledge is a plus.
It Pays to Work Here
The compensation & benefits package for this role includes:
  • Competitive base salary
  • Benefits
  • Discretionary annual bonus

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.