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Senior Associate, Client Services (ETF)



Customer Service
New York, NY, USA
Posted on Tuesday, March 5, 2024

About the Company

Gemini is a global crypto and Web3 platform founded by Tyler Winklevoss and Cameron Winklevoss in 2014. Gemini offers a wide range of crypto products and services for individuals and institutions in over 70 countries.

Crypto is about giving you greater choice, independence, and opportunity. We are here to help you on your journey. We build crypto products that are simple, elegant, and secure. Whether you are an individual or an institution, we help you buy, sell, and store your bitcoin and cryptocurrency.

At Gemini, our mission is to unlock the next era of financial, creative, and personal freedom.

In the United States, we have a flexible hybrid work policy for employees who live within 30 miles of our office headquartered in New York City. Employees within the New York Metropolitan area are expected to work from the NYC office twice a week, unless there is a job-specific requirement to be in the office every workday. Employees outside of this area are considered part of our remote-first workforce. We believe our hybrid approach for those near our NYC office increases productivity through more in-person collaboration where possible.

The Department: Client Services and Support

Transforming finance and empowering the individual through crypto is a deeply human pursuit. In Business Development we identify, build, and manage relationships with institutional clients and strategic partners to drive the growth of Gemini’s platform. We generate value by connecting the dots between client needs and opportunities in the digital asset industry, and operate cross-functionally to design and execute on client solutions and new business lines.

The Role: Senior Associate, Client Services - ETF

Gemini is looking for a fund operations specialist to join the Business Development – Fund Solutions group. Ideally, the candidate will have 5 years’ experience in operations, specifically at a fund manager or other financial institution that services exchange-traded fund vehicles and successful candidates will have experience in high-touch servicing of these types of clients. This person will be responsible for all facets of the operational life cycle of the fund – from onboarding through launch and ongoing management.


  • Generate system and process enhancements to existing workflow
  • Interact with internal groups, including other business operations departments, to facilitate streamlined process
  • Manage operational risk for Fund Solutions business
  • Continually evaluate operational process to identify inefficiencies and
  • Develop scalable solutions leveraging product teams
  • Daily monitoring of inflows and outflows
  • Participation in due diligence reviews of the Fund Solutions product


  • Exceptional communications skills and ability to work with internal counterparts as well as clients
  • At least seven (5) years’ experience in an ETF operations or ETF account management
  • Very familiar with the creation/redemption process and understands the ETF eco-system
  • Currently working with a large-size fund manager
It Pays to Work Here
The compensation & benefits package for this role includes:
  • Competitive starting salary
  • A discretionary annual bonus
  • Long-term incentive in the form of a new hire equity grant
  • Comprehensive health plans
  • 401K with company matching
  • Annual Learning & Development stipend
  • Paid Parental Leave
  • Flexible time off

Salary Range: The base salary range for this role is between $108,000 - $151,000 in the State of New York, the State of California and the State of Washington. This range is not inclusive of our discretionary bonus or equity package. When determining a candidate’s compensation, we consider a number of factors including skillset, experience, job scope, and current market data.

At Gemini, we strive to build diverse teams that reflect the people we want to empower through our products, and we are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Equal Opportunity is the Law, and Gemini is proud to be an equal opportunity workplace. If you have a specific need that requires accommodation, please let a member of the People Team know.