About CoverForce

At CoverForce, we're redefining how insurance is bought and sold. Our mission is simple: to make business insurance faster, easier, and fully digital. Thousands of insurance agents and corporate customers rely on our platform to streamline quoting, comparing, and purchasing policies.

We partner with leading insurers like Travelers, Liberty Mutual, and Chubb to reduce underwriting and sales time by 60%, setting a new standard for efficiency in the industry.

Our solutions power the future of insurance distribution:

• ✅ Quote & Bind Platform – Used by Top 100 insurance distributors to generate quotes instantly and eliminate paperwork.
  

• ✅ Embedded Commercial Product – Enables platforms like Walmart, Gusto, and Uber to embed business insurance seamlessly into their customer journeys.
  

• ✅ Insurance’s API Layer – We’re building the Plaid of commercial insurance, providing frictionless access to policies through APIs and modern software.
  

CoverForce is growing fast, and now is the time to build, scale, and strengthen our customer success organization to support our next phase of growth.

About the Role

We’re looking for a founding Head of Customer Success to lead and scale our Customer Success team. This is a player-coach role - you’ll be rolling up your sleeves to support our most important customers while mentoring and developing a team of high-performing CSMs. You’ll be responsible for driving customer satisfaction, retention, and expansion while helping shape the future of the customer experience at CoverForce.

This is a unique opportunity to join a fast-paced insurtech startup at an inflection point and make a tangible impact on both our customers and the business.

What You’ll Do

• Lead our Customer Success team, providing coaching, support, and strategic direction.

• Act as a hands-on advocate for key accounts - building strong relationships, resolving issues, and identifying expansion opportunities.
  Partner cross-functionally with Sales, Product, and Engineering to ensure a seamless customer experience from onboarding to renewal.

• Analyze customer data and feedback to improve processes, drive adoption, and reduce churn.

• Build the customer success playbook, KPIs, and reporting infrastructure.

• Collaborate on upsell and cross-sell strategies with Sales and Marketing teams.
  

What We’re Looking For

• 5+ years of experience in Customer Success, Account Management, or a related field, ideally at a B2B SaaS or fintech/insurtech startup.

• 2+ years of people management experience - you’ve led and grown a team before.

• Proven ability to drive renewals, reduce churn, and increase customer satisfaction.

• Exceptional communication and relationship-building skills.

• A builder mentality - you’re excited to create systems, processes, and culture from the ground up.

• Experience working with insurance, fintech, or regulated industries is a plus.
  

Why Join CoverForce?

• Join a fast-growing insurtech startup backed by leading investors.

• Be part of a team that is shaping the future of commercial insurance.

• Work on challenging problems with real-world impact.

• Competitive compensation, equity, and benefits package.
  

Why Join Us?

• Build from the ground up – As the first marketing hire, you’ll lead our brand, go-to-market strategy, and demand engine.

• Own your impact – You’ll work directly with our founders and have full ownership over marketing initiatives.

• Fast-growing startup – We’re backed by top investors and partnered with the biggest names in insurance.

Compensation

• Competitive cash and equity compensation package

• Full healthcare, dental, and vision benefits for employees and their families

• Unlimited PTO

• Hybrid-flexible company focused in Northeast (NYC)

• Monthly in-person meetups (on the company)

• Parental leave for all kinds of parents (including adoption and foster care)

🚀 If you’re ready to take on a high-visibility, high-impact marketing role at a fast-growing startup, let’s talk.