Account Manager
Built Technologies
COMPANY OVERVIEW
Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry.
By providing a centralized platform for all industry stakeholders, Built enables increased efficiency, collaboration, transparency, and business agility—allowing customers to build and manage the communities around us more profitably and with more confidence. The Built platform is used by hundreds of leading North American lenders and asset managers, and thousands of developers, home builders, and contractors. Since our founding in 2015, we've partnered with over 140 of the top financial institutions in the U.S. and Canada, including 35+ of the top 100 U.S. construction lenders.
With our latest $1.5B valuation, we’re on a continued growth trajectory and are committed to attracting the best talent in the world. We want you to be a part of this exciting journey.
LINKS
We are looking for a motivated Account Manager to program manage customer relationships throughout the customer lifecycle. The Account Manager will be responsible for creating a world-class customer experience by establishing key stakeholder relationships, developing account governance structure, and serving as the liaison between the Product and Engineering teams, Sales and Customer Success teams, and our Strategic Accounts.
The ideal candidate for this role has at least +2 years of experience in a customer-facing role managing complex, enterprise software adoption for a Financial Technology firm.
In this Role, You Will:
- Develop a trusted advisor relationship with the client and executive sponsors to ensure they are using the solution to achieve full business value and growth.
- Identify and drive cross-sell and own upsell opportunities.
- Understand our client’s business, operating models, and pain points and proactively explore ways to improve overall client satisfaction.
- Manage internal projects to deliver customer requirements
- Manage external programs for software delivery and development
- Work with cross-functional internal and external teams to ensure alignment and collaboration throughout the project lifecycle to deliver customer business outcomes.
- Develop mastery of Built’s suite of products & solutions
- Drive customer adoption & expansion of accounts where solutions improve business outcomes for customers
- Gather and define requirements for solutions to unique customer problems
- Collaborate with product and engineering teams to refine requirements, manage product delivery and inform customers of present and future product capabilities
- Coordinate sales, implementations, and customer success team activities to support our largest customers
- Foster a culture of continuous improvement by identifying and implementing process enhancements to optimize delivery.
Qualifications:
- Bachelor's degree or equivalent experience
- +2 years of customer-facing program/project management experience or relationship management experience with large enterprise software customers
- Experience in a Financial Technology or Lending institution
- Strong attention to detail
- Project management and coordination skills
- Polished oral, written, and interpersonal skills
- Negotiation skills with the ability to find positive outcomes in high-stress situations
- The ability to handle multiple work streams
- Capacity to accept and utilize constructive criticism
Built’s salary range for this position is $70,000 - 100,000 per year plus commission. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.
Perks:
- The rare opportunity to radically disrupt an industry
- Competitive benefits including: uncapped vacation, health, dental & vision insurance, and 401k
- Robust compensation package including base salary and equity
- Flexible working hours, paid family leave, ERGs & Mentorship opportunities
- Learning grant program to support ongoing professional development
Our company is made up of passionate people who are driven in a variety of disciplines—and each of them brings their unique perspective to everything they do. Creating a safe and inclusive workplace is critical to the success of our company and of our employees, so it’s our aim to recruit, hire and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law. As we learn and as we grow, we’re committed to ensuring that these ideals are at the forefront of everything we do.
Greenhouse Disclosure
When you apply to a job on this site, the personal data contained in your application will be collected by Built Technologies (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.
Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.
Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.
If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request, you can send an email to privacy@getbuilt.com.
For California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software, Inc.