We are looking for a Debt Resolution Coordinator who will interact with Debt Settlement Companies (DSCs) and Attorneys to negotiate settlement plans on behalf of the consumers they are representing. The successful candidate will be able to accept ownership for effectively and efficiently communicating with these third-party companies to resolve as many accounts enrolled in their programs as quickly as possible.

Bounce AI is a fast growing fintech company that is revolutionizing debt management for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved.

• Oversee the processes for identifying consumers who are represented by Debt Settlement Companies and/or attorneys
• Negotiate settlements on the accounts enrolled with DSC representatives
• Establish relationships with key contacts at DSCs and law firms to streamline processes and drive performance
• Manage inbound and outbound communication with consumers’ DSC and attorney representatives
• Contact represented consumers whose accounts are not being resolved to negotiate settlements directly or push DSCs to act
• Coordinate with Product and Operations to improve processes, reporting, and outcomes relating to represented account
• Adhere to all company collection standards as well as federal (FDCPA) and state collection laws

• Strong verbal and written communication skills
• Very proficient with Excel and Word
• High attention to detail and critical thinking
• Problem-solving, negotiation, and conflict-resolution skills
• Customer-focused and adaptable to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• Ability to work in a fast-paced and changing environment

Hours Mon-Fri - 8:30am-5:00pm - This is an in-office position in Rochester, NY

• A variety of Medical, Dental, and Vision plans to fit your needs
• 401k with contribution matching up to 5%
• 12 days of accrued PTO
• 5 paid sick days accrued
• 10 paid holidays
• Company catered lunches and quarterly team events, happy hours, etc
• Work with a passionate, growing team of people in the US and in Israel
• Opportunities to advance in your career with a growing company!