We are seeking a dynamic Compliance Team Leader to join our growing team in Rochester, NY. This role will be instrumental in leading the day to day responsibilities of our compliance team, while also conducting audits, and ensuring adherence to regulatory requirements across all operations. This person will report to our Chief Compliance Officer and work closely with key internal and external leaders and stakeholders. Our ideal candidate is a detail-oriented and adaptable leader who can work effectively in a fast-paced environment while maintaining high standards in compliance and risk management projects. This position is hybrid, must be within a reasonable commute to Rochester, NY to be in the office 2-3 days a week.

Bounce AI is a fintech startup transforming how people pay off debt, leveraging machine learning, automation, and deep personalization tailored to borrowers’ financial situations.

For creditors we:

• Transform how they transact, allowing creditors to control liquidity and risk.
• Empower consumers with a seamless & flexible digital-first collections platform to maximize recoveries and enhance the experience.
• Utilize a highly optimized funnel, from the first message to payment plans; our platform evolves based on real-life interactions and continuously incoming data feeds.
• Reduce legal and operational risk with automated compliance; designed by experts, and enforced by code.
• Unlock customer insights by exploring new data sources.

For borrowers we:

• Provide a convenient way for them to manage their debt online, with representatives available via live chat or phone to assist.
• Provide a safe, secure, and compliant service with one goal: to help them move forward.
• Offer flexible repayment plans or the ability to customize one of their own, giving them the option to pay in a manageable and affordable way.

Powered by AI and an exceptional customer experience, Bounce transforms how creditors approach non-performing loans.

https://www.finbounce.com/

• As a leader within a growing Fintech company, you will partner with the Chief Compliance Officer to develop a deep understanding of the compliance risk function internally and as it relates to our external financial partners & stakeholders
• Lead team efforts related to compliance training, consumer complaint management and compliance assurance reviews
• Support key business initiatives by analyzing data to identify and assess compliance risks and root cause analysis
• Maintain current in-depth knowledge of federal and state laws, municipal regulations (FDCPA, FCRA, TCPA)
• Conduct client and potential client regulatory audit preparedness assessments regulatory and administrative audit preparation
• Execute internal and external compliance audits aligned with CMS oversight requirements
• Assist with remediation and corrective actions for identified compliance weakness
• Oversee data privacy protection initiatives and required consumer notices and consumer communications
• Coordinate with IT with TCPA compliance and ATDS avoidance measures
• Manage and maintain registration, license renewals, bond requirements and agent relationships
• Serve as compliance contact for attorney network and vendor oversight
• Process, investigate and log legal summons, complaints, and regulatory demands
• Support litigation defense processes: arbitration, class action review, assist fact discovery compilation
• Stay informed of regulatory changes and advise leaders on necessary process adjustments

• Bachelor's Degree is required for this position, various degrees will be considered with the following experience
• 5+ years of compliance & risk management experience in financial services or banking industries
• 2+ years of experience in a leadership or senior associate role within a compliance / risk team
• Preferred training and/ or certifications in Business, Law, Finance, Economics, Analytics or related fields
• Proficient knowledge of Federal and State Debt Collection laws
• Excellent written, verbal communication, problem-solving skills
• CCCO, CRCM, or similar compliance certification is a plus
• Experience in fintech or a startup environment is a plus
• Knowledge of AI and automation in financial services is a plus
• Experience with consumer complaint investigation and resolution is preferred
• Proficiency in Microsoft Office, Google Suite
• Experience with compliance management process and software
• Familiarity with audit tools and methodologies
• Deep understanding of data privacy and security principles

• The base salary range for this position is $80,000 - $100,000
• Actual base salaries vary based on skills, experience, and geographical location
• Medical, Dental, Vision, and supplemental Insurances
• 401k with contribution matching up to 5%
• 10 Paid Holidays plus 15 PTO Days, Sick time
• Flexible Hybrid work environment working with leaders in NYC and Tel-Aviv
• You will have the chance to build an excellent career while we aggressively grow and scale our team.
• We are continuously investing in our people by offering growth, internal mobility, comprehensive compensation and benefits to support a culture of collaboration and teamwork