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Security Operations Manager



Charlotte, NC, USA
Posted on Thursday, May 25, 2023
Charlotte, NC, USA Req #4682
Wednesday, May 24, 2023

Security Operations Manager

The Security Operations Manager will lead a team focused on monitoring, responding to, and leading through security events at AvidXchange. A highly collaborative role, the ideal candidate should be people-oriented and can motivate and lead a diverse team comprised of internal teammates and external partners, with a process-centric mindset and hands-on experience in a SOC environment.

What you'll do:

• Overall accountability for the Security Operations Center (SOC) with both internal and external teammates in a 24x7x365 operation
• Ensure effective monitoring, alerting, and tuning are in place to detect indicators of compromise while maintaining a pulse on threat intelligence to inform future adjustments
• Responsible for the oversight of all operational activities including event / incident management, establishing and managing SLAs/operational metrics, and on-call scheduling. Serve as escalation point-of-contact for issues and incidents
• Build relationships with stakeholders and influence positive cybersecurity outcomes for the business
• Establish processes where necessary, and drive a culture of continuous improvement with existing processes for effectiveness and metric improvement
• Participate in the strategic direction of the information security program and corresponding roadmap
• Lead growth and development efforts for the team to better align to business needs and career growth
• Identify cyber risks and inhibitors to scalability, bringing forward novel approaches to solve for them

What we're looking for:

• 7+ years of security-related experience in cybersecurity analyst, engineer, or management positions
• 2+ years of experience leading technical teams
• Deep familiarity with security monitoring, alerting, blue team activities, and a variety of security tools commonly used within a SOC
• Experience handling security incidents and leading through them
• This person must be a confident communicator, able to influence and build meaningful relationships inside/outside of her/his department

• Experience conducting red team / blue team exercises
• Experience with XDR technologies and integrating security tools

About AvidXchange

AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. We focus on creating a culture of Diversity, Inclusion & Belonging, and are proud to be a safe place where teammates can bring their whole selves to work. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,600 teammates working in one of our 5 offices across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.

Who you are:

  • A go-getter with an entrepreneurial mindset – that means you are not afraid of taking risks, winning big or facing the unknown.
  • Someone who understands that business is people centric. Connecting with others as humans first allows you to develop mutually beneficial working relationships.
  • Focused on making a difference for our customers. AvidXchange exists to help solve complex problems for our customers so we can all realize our potential.

What you’ll get:

AvidXchange teammates (we call them AvidXers) get the perks and prestige of a publicly traded tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, competitive benefits and equity options. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.

AvidXers enjoy:

  • 18 days PTO*
  • 11 Holidays (8 company recognized & 3 floating holidays)
  • 16 hours per year of paid Volunteer Time Off (VTO)
  • Competitive Healthcare
    • High Deductible Heath Plan Option that has $0 monthly premium for teammate-only coverage
    • 100% AvidXchange paid Dental Base Plan Coverage
    • 100% AvidXchange paid Life Insurance
    • 100% AvidXchange paid Long-Term Disability
    • 100% AvidXchange paid Short-Term Disability
    • Employee Assistance Program (EAP) - Provides counseling services, legal and financial consultations and health advocacy for Teammates and their eligible dependents
    • Onsite Health Clinic with Atrium Health** - available to Teammates and their eligible dependents
  • Retirement 401k Match up to 4%
  • Parental Leave: 8 weeks 100% paid by AvidXchange***
  • Discounts on Pet, Home, and Auto insurance
  • BrightDime Financial Wellness Tool, offered free to teammates
  • WeeCare Childcare Service: helps teammates find affordable daycare, childcare, and tutors 40% less expensive than traditional daycare centers
  • Perks at Work: free discount program that provides teammates the opportunity to save on items from electronics, movie tickets, car buying, vacations, and more
  • Onsite gym fitness center, yoga studio, and basketball court****
  • Tuition Reimbursement up to the federal maximum of $5,250*****
  • Hybrid Workplace Flexibility
  • Free parking

*Fully granted from beginning of year, pro-rated if hired mid-year

**Charlotte location only

***Must be full-time for at least 3 months
****Charlotte location only
*****Must be full-time for at least one year

Equal Employment Opportunity

AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.

Other details

  • Job Family Information Technology
  • Job Function IT Security
  • Pay Type Salary
  • Employment Indicator Management